Frequently Asked
Questions

Browse the catalog, open the item you like and add it to your cart. At checkout you sign in with Steam and pay with your preferred card or wallet. As soon as the payment clears, the item is sent straight to your Steam inventory — usually in well under a minute.

You sign in through Steam, so there is no separate registration form to fill out. Signing in lets us confirm where to deliver your item and keeps a tidy record of your orders in one place. It takes just a couple of clicks.

Most CS2 skins come in one of five wear levels — Factory New, Minimal Wear, Field-Tested, Well-Worn and Battle-Scarred. The lower the wear, the cleaner the finish, which is why the same skin can sit at different prices. Every listing shows the exact condition so you always know what you are getting.

Yes. Add as many items to your cart as you like and pay for them together in a single checkout. Each item is delivered to your Steam inventory once payment is confirmed.

Use the search bar to look up a weapon or skin by name, then narrow the results with the filters for condition, price and type. If you just want to browse the best offers, take a look at the Discounts section for current deals.

Because items are digital and delivered almost instantly, an order usually completes before there is time to change it. If something looks wrong right after checkout, contact us straight away at support@karambase.com and we will do our best to help.

Everything on Karambase is a digital CS2 item, so there is nothing to ship. Once your payment is confirmed, the item is sent to the Steam account you signed in with and appears directly in your in-game inventory.

Delivery is near-instant — most orders land in your inventory in under a minute. On rare occasions, when Steam is busy or under maintenance, it can take up to around 15 minutes. There is nothing you need to do while you wait.

Your trade URL is the address Steam uses to route items to your inventory, so we need it to complete delivery. You will find it in Steam under Inventory → Trade Offers → Who can send me Trade Offers? Copy the full link and add it to your account before checkout.

You will see an on-screen confirmation right after payment, and a receipt is sent to the email linked to your order. The clearest sign is the item itself arriving in your Steam inventory moments later.

First check your Steam inventory and that your trade URL is correct and your account can receive trades. If it has been more than 15 minutes and nothing has arrived, contact us through the Contact Us page and we will track it down and sort it out.

A brand-new Steam account, an incorrect trade URL or a temporary Steam outage can slow things down. Making sure your account is in good standing and your trade URL is up to date keeps delivery quick and smooth.

You can pay with Visa and Mastercard, as well as Google Pay and Apple Pay. Pick whichever is easiest for you at checkout — every option leads to the same fast delivery once payment is confirmed.

Yes. The whole site runs over an encrypted HTTPS connection and payments are handled by trusted, PCI-compliant providers. Your card details are entered on their secure systems — Karambase never sees or stores your full card number.

No. The price shown on an item is the price you pay — there are no surprise charges added at checkout. Any taxes that apply are always displayed clearly before you confirm the order.

No. Card information is processed entirely by our payment provider on their secure infrastructure and is never kept on Karambase’s servers. That means one less place your sensitive data ever lives.

Double-check the card number, expiry date and billing details, then try again or use a different method such as Google Pay or Apple Pay. A failed attempt is not charged. If it keeps happening, get in touch at support@karambase.com and we will help you complete the order.

Because our items are digital and delivered instantly, a completed order is normally final. That said, if a delivery fails or something goes wrong on our side, we will re-send the item or issue a refund. Full details are in our Refund Policy.

If a mistake happens on our end, we will make it right — either by delivering the correct item or refunding you. Contact us at support@karambase.com with your order details and we will resolve it as quickly as we can.

The quickest way is our Contact Us page, or you can email us directly at support@karambase.com. Including your order number helps us help you faster.

We aim to reply to every message within 24 hours, and usually much sooner. Delivery questions are treated as a priority, so we get to those first.

Karambase is operated by Blue Horizon Sp. z o.o., a company based in Poznań, Poland. If you ever need our company details for an invoice or a formal enquiry, just ask our support team.

Signing in with Steam lets us confirm the account your items should be delivered to and keeps your purchase history in one place. It also means no extra username or password to remember — you use the Steam login you already have.

It is completely safe. Login goes through Steam’s own official sign-in page, so you enter your password on Steam, not on Karambase. We never see, receive or store your Steam password.

Items are delivered to the Steam account you sign in with at checkout, so make sure you are logged into the right one before you pay. If you need delivery to go to another account, sign in with that account instead.

Confirm that your trade URL is entered correctly, that Steam Guard is active on your account and that there are no trade restrictions in place. Once those are sorted, delivery goes through normally. If you are still stuck, contact support@karambase.com and we will take a closer look.