Refund Policy

This Refund Policy explains when and how you can obtain a refund for purchases made on karambase.com, operated by Blue Horizon Sp. z o.o. It forms part of, and should be read together with, our Terms of Service.

1. Nature of Our Products

Karambase sells digital in-game items that are delivered electronically to your Steam inventory, usually within seconds of payment. Once an item has been transferred to your account it cannot be “returned” in the way a physical product can.

2. Right of Withdrawal and Digital Content

Under EU and Polish consumer law, the statutory 14-day right of withdrawal does not apply to digital content that is supplied immediately, where the consumer has given prior express consent to immediate performance and acknowledged that they thereby lose the right of withdrawal. By placing an order and requesting instant delivery, you expressly consent to immediate performance and acknowledge that you lose the right to withdraw once delivery has begun. This does not affect any mandatory rights you have where a product is faulty or not as described.

3. When You Are Entitled to a Refund

We will issue a full refund (or, at your choice, re-deliver the item) in the following cases:

• Non-delivery — payment was taken but the item was not delivered to your Steam inventory and cannot be delivered.
• Wrong item — the item delivered materially does not match the listing you purchased.
• Duplicate or erroneous charge — you were charged more than once, or charged in error, for the same order.
• Order cancelled before delivery — an order that has not yet been delivered is cancelled by you or by us (for example, due to a pricing error or a payment/verification issue).

4. When Refunds Are Not Available

Refunds are generally not available where:

• the item has been successfully delivered to your Steam inventory as described;
• you have simply changed your mind after delivery;
• the market value of the item changed after purchase;
• delivery failed because of factors within your control — for example an incorrect or private trade URL, a full inventory, an active Steam trade ban or trade hold, or other restrictions on your Steam account; or
• the request relates to abuse, fraud, or a breach of our Terms of Service.

Where a delivery problem is caused by your Steam account status, we will make reasonable efforts to deliver the item once the restriction is resolved.

5. How to Request a Refund

Contact us at support@karambase.com within a reasonable time of the issue, including your order reference, the email used at checkout, and a description of the problem. Our team will review your request and respond, normally within 48 hours.

6. Processing of Refunds

Approved refunds are issued to your original payment method (Visa, Mastercard, Google Pay or Apple Pay). Once approved, refunds are typically processed within 5–10 business days, depending on your payment provider and bank.

7. Chargebacks

If you believe there is a problem with a payment, please contact us first — we can usually resolve issues faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of your account while the matter is investigated. We reserve the right to contest chargebacks that we believe are unwarranted, including where an item was delivered as described.

8. Contact

For any refund question, contact our support team at support@karambase.com.